The situation: Specialist clinic, 2 surgeons, LASIK and SMILE procedures. Getting 10–12 assessments per month from Google Ads. High cost per lead, inconsistent quality. No follow-up system — leads were going cold before the clinic could call them back.
What changed: We rebuilt the landing page with surgeon-led creative and real patient testimonials, rewrote the offer ("Free LASIK Assessment — find out in 20 minutes if you're a candidate"), set up the CRM, and had our team calling every lead within 5 minutes. By month 3 they had nearly tripled their assessment volume.